About AIX Solutions
At AIX Solutions, we specialize in crafting user-centric solutions in UI/UX design, branding, motion graphics, and web development. Working with businesses, agencies, and entrepreneurs across Saudi Arabia, the USA, Canada and beyond, we’ve delivered 70+ projects for clients in hospitality, real estate, automotive and retail.
Position Overview:
Client Relationship Executive
We are looking for a Client Relationship Executive who will play a key role in maintaining smooth communication with our clients. Your responsibilities will include building a friendly rapport, addressing concerns, collecting feedback, and ensuring an overall positive experience. This position is ideal for someone who is enthusiastic, proactive, and enjoys working in a collaborative environment.
Job Responsibilities
1. Client Communication:
- Act as the primary point of contact for clients, ensuring they feel valued and heard.
- Follow up with clients to gather feedback about their experience.
- Respond to client emails and calls promptly and professionally.
2. Relationship Maintenance:
- Check in regularly with clients to ensure their needs are met.
- Address and escalate any concerns to the appropriate team members.
- Request client reviews and testimonials for completed projects.
3. Problem Identification:
- Proactively identify client issues or challenges and report them to the team.
- Ensure resolutions are communicated back to the client effectively.
4. Coordination and Support:
- Work with internal teams to stay updated on project progress.
- Share updates with clients in a clear and friendly manner.
- Respond to client emails and calls promptly and professionally.
5. Client Communication:
- Maintain accurate client records and communication logs.
- Use basic CRM tools to manage client interactions (training provided if needed).
Qualifications
- Proficiency in English (written and spoken) to handle client communication effectively.
- Strong interpersonal and communication skills.
- A positive, customer-first attitude.
- Ability to manage multiple client interactions at once.
- Familiarity with email tools and basic office software.
- Previous experience in customer service or client relationship management is a plus.
Benefits
How to Apply
Send your resume to contact@aixsolutions.net with
the subject line: Client Relationship Executive Application.
Application Deadline: Open until filled. Join AIX Solutions and be a part of a team that values client happiness as much as innovative design!